FAQ
WHERE ARE YOU LOCATED?
Houston - 1735 Westheimer Rd, Houston, TX 77098
San Antonio - 20626 Stone Oak Pkwy, Ste. 103, San Antonio, TX 78258
WHAT ARE YOUR HOURS?
Wed - Fri: 12pm-8pm
Sat - Sun: 9am-8pm
HOW LONG ARE YOU OPEN?
Houston: until June 2
San Antonio: until June 2
DO YOU SELL GIFT CARDS?
Yes! They are available for purchase here.
WHAT'S YOUR REFUND POLICY?
All tickets are non-refundable and non-rescheduleable. We do not issue refunds. If you miss your time slot, you will not receive a refund.
ARE PETS ALLOWED?
Pets are welcome, but they require a $10 pet ticket. We ask that they are potty trained, well behaved, and on leash, and we reserve the right to ask you and or your pet to leave. There is an extra $30 fee for accidents and animal-caused damage.
DO YOU HAVE A BATHROOM OR PLACE TO CHANGE OUTFITS
Houston: We have one bathroom for you to use and/or change outfits in
San Antonio: We bathrooms for you to use and/or change outfits in.
DO YOU HAVE PARKING?
Houston: We do not have a parking lot. However, it is free to park on the street directly in front of our building, and most of the surrounding streets have free parking, as well.
San Antonio: We have a parking lot!
DO YOU ALLOW STROLLERS?
Yes! We love families, and we know it can make it a lot easier for you to have your stroller while taking the perfect picture of your little ones.
IS THERE A DRESS CODE?
Yes. Please note our image is family friendly. If you are wanting to do a photo shoot, please keep that in mind and dress appropriately (no lingerie, swimsuits, sheer clothing, etc). Must be wearing a proper shirt: no bras or bralette only. We reserve the right to ask you to leave for inappropriate dress.
HOW MUCH DOES IT COST?
General admission is $20 per person. Kids 10 and under are free. Pets are $10 per animal. Private events are $1000 per hour.
DO YOU HAVE ANY DISCOUNTS?
We do not offer any discounts, group or otherwise. But follow us on Instagram for updates, giveaways, and occasional promotions.
DO YOU ACCEPT CASH?
No. We only accept major credit cards, debit cards, and PayPal. We also accept Apple Pay.
DO YOU TAKE WALK-INS?
Yes! But there are a limited number of tickets per entry time. Once tickets are sold out, we do not accept walk-ins.
HOW MUCH TIME DO I HAVE?
Entry tickets are for one hour of self-service photography and fun. Please check in no earlier than the beginning of your time slot and check out no longer than the end of your one hour time slot. Extra time beyond one hour will be charged, but there is a three minute grace period before extra time is charged. Starting three minutes after your time slot ends, you will be charged at a rate of $0.50 per minute for each additional minute past the end of your time slot that you remain inside the space. Depending on availability, you may purchase another ticket for the time slot after yours. However, once the grace period ends, you may not purchase another ticket, and instead you will be charged the extra time rate.
WHAT IF I WANT TO SPEND MORE THAN ONE HOUR AT FLOWER VAULT?
Depending on availability, you may purchase another ticket for the time slot immediately after yours up to three minutes after the end of your time slot. However, after three minutes, you may not purchase another ticket, and instead you will be charged for extra time.
DOES A PHOTOGRAPHER NEED A TICKET?
Yes, every person (eleven and up) and animal needs an entrance ticket even if they don’t plan on being in the pictures themselves.
CAN I BRING MY OWN LIGHTING AND OTHER PHOTOGRAPHY EQUIPMENT?
No, we do not allow outside photography equipment (lighting, tripods, etc.) during general admission times. If you would like to use extra equipment, please book a private event.
CAN I BRING BALLOONS AND/OR PROPS?
Yes, you can bring up to two balloons, and all other props must be cleared with staff first. Balloons must be carried with you at all times and not get in the way of other guests during general admission.